A. General Terms and Conditions of Moped, Scooter and Motorcycle Rental Contract
B. General Terms and Conditions of Bicycles and Electric Bicycles Rental Contract
C. Booking, Cancellation, Check-in, Check-out, Pick-up and Delivery Policy
D. Additional Services and Minor Damage Policy
E. Competence to Settle Consumer Disputes
A. General Terms and Conditions of Moped, Scooter and Motorcycle Rental Contract
General Terms and Conditions of Moped, Scooter and Motorcycle Rental Contract
RentRiders – Rentals, Services and Tourism, Unipessoal, Lda RESERVES THE RIGHT TO CHANGE THESE TERMS AND CONDITIONS AT ANY TIME AND/OR WITHOUT NOTICE.
RentRiders – Rentals, Services and Tourism, Unipessoal, Lda., company placed on Rua Almirante Barroso Nr. 28, C.P. 1000-012 in Lisbon, with the VAT number PT513913009, Rent-a-car license nr. 400416, henceforth “Lessor”, rent the user, hereinafter referred to as “Lessee”, identified in this rental agreement, hereinafter referred to as “Contract”, the Vehicle particularly with or without auxiliary motor, motorcycle or Vehicle described in the same, hereinafter
referred to as “Vehicle”, in the terms and conditions specified below, as well as in the terms and conditions specified in the Particular Conditions, which the Lessee is aware of and agrees with and which he undertakes to observe and respect.
Article 1 – Use of the Vehicle:
1. Under penalty of exclusion from insurance coverage, deductible deduction and others, and therefore considered as uninsured and others, Lessee agrees not to allow the Vehicle to be driven or used by persons or persons other than those identified and accepted by the Lessor, as stipulated in this General Conditions, as well as in the Particular Conditions, of the Rental Agreement, in any Annex or Alterations that form an integral part of it.
2. The Lessee undertakes not to use the Vehicle or does not allow it to be used, under penalty of incurring in the preceding paragraph: a) For carriage of passengers or goods, for any compensation or remuneration implicit or explicit, of any form of compromise; b) for push or pull any Vehicle or trailer and/or any other subject, with wheels or not; c) for sports, official evidence or not; d) by people under the influence of alcohol or narcotics; e) and for any transport in violation of customs regulations or that otherwise is unlawful; f) for the carriage of passengers or goods in violation of that, on this issue, if you have the registration of the Vehicle.
3. The Lessee responds by fines and/or penalties from courts, Administrative Authorities, police and other setting, following the respective processes of ordination, connected with the use of the Vehicle.
4. The Lessee undertakes to, outside the periods of use, have the Vehicle properly secure with the lock in place and to not let the Vehicle’s documents inside of it, and the Lessee it’s always responsible for the safety of both Vehicle and documents.
5. Lessee is expressly forbidden to sell, mortgage or otherwise give as security this contract Vehicle, the documents or the tools or other constants in the Vehicle or that make use of so as to prejudice of the Lessor.
6. Any breach of the provisions of this Article expressly authorizes the Lessor to collect the Vehicle from the Lessee, without prior notice and without prejudice to the damages which under contractual or other legal form, it is required to satisfy.
Article 2 – Delivery and Return of the Vehicle
1. The Lessee expressly declares that it has received the Vehicle under the conditions of use mentioned in the contract, equipped with tyres in good condition, subject to proof to the contrary, pledging the Lessee to return the Vehicle in the condition in which it was delivered.
2. The Lessee is obliged to return the Vehicle to the Lessor on the date, hour and location, agreed in this contract and always respecting company´s business hours, under penalty of: a) The Contract is not considered terminated with the respective penalties, contractual, and legally foreseen consequences; b) The Lessor can recover the Vehicle by any means deemed effective, at the lessee’s expense, and/or file a judicial complaint aimed at the immediate seizure of the Vehicle by any judicial or judiciary Authority.
3. The return of the Vehicle it’s only considered effected after the physical verification of the same by a representative of the Lessor, whereby the Lessee is always responsible for paying all of the damage until that time.
4. It is expressly forbidden to violate the odometer of the Vehicle. If this occurs, the Lessor is authorized by law to debit the Lessee 700 km/day or, in the case of unlimited Kilometres contracted the amount of 450.00 € (Four hundred and fifty euros), without prejudice to court proceedings for fraudulent use.
Article 3 – Rental-Prepayment-Extension
1. The price of the rent, the amount of pre-payment and the price of the extension shall be determined by the rates in force at any given time and paid in advance. Owners of Credit cards accepted by the Lessor are not required a pre-payment as long as it’s included in the conditions and / or limits of credit of such cards.
2. In any situation a prepayment can be used as an extension of the Contract. In case the Lessee wishes to keep the Vehicle beyond the period initially hired and, in order to avoid disputes, the Lessee undertakes to first obtain the consent of the Lessor, with at least 24 hours notice, as well as immediate payment of the amount of the rent and the prepayment of the extension.
3. Non-compliance with the preceding paragraph allows the Lessor to initiate the judicial or criminal procedure suitable for the immediate restitution of the Vehicle, without prejudice of the Lessee to keep obliged to the payment of the sums provided for in the contract.
Article 4 – Payments
1. The Lessee undertakes to pay the Lessor, as soon as requested and upon verification carried out by the Lessor, the following costs: a) the budget corresponding to kilometres travelled and/or days of use calculated according to the tariff in force and specified in the contract; the kilometres travelled will be determined by reading the speedometer installed in the Vehicle by the manufacturer. In the event of failure of the speedometer, not reported immediately to Lessor for the purposes of repair, the calculation shall be carried out in accordance with the provisions of paragraph 4 of article 2; b) the amount corresponding to the duration, the damage caused in the event of theft, damage caused by accident which are not covered by insurance, as well as the driver’s insurance premium, if the Lessee subscribes it; c) all taxes and/or fees payable by virtue of the situations provided for in a) and b); d) the funds corresponding to the fuel and refuelling fee, in case the Lessee does not return the Vehicle in accordance with the conditions laid down in article 7. e) all expenses, judicial or extrajudicial documents, including administrative costs of process management, as well as fines and other pecuniary penalties, whatever their nature that the Lessor incurred directly or indirectly as a result of breach of any legal or regulatory standard imputable to the Lessee or to the Vehicle while in the possession of the Lessee, even if the knowledge of such expenses or costs arising only after the return of the Vehicle; f) all other expenses, including judicial proceedings, the fees of a lawyer or solicitor hired by the Lessor to get the payment of any sums due by the Lessee; g) charges with minor damage: the Lessee undertakes also the payment of minor damage to the Vehicle resulting from its use in the period of the rent for this purpose shall be deemed the damage verified at the time of return of the Vehicle and that are not mentioned in the contract at the time of the inspection of the Vehicle is both the Lessor and Lessee’s responsibility; h) The total costs of: repairing the damage that has given cause for shock, collision, overturning or other; theft or robbery of the Vehicle and its immobilization; costs of the management of the associated processes.
2. The Renter confirms that he accepts debits on his credit or debit card used in the payment and that, directly or indirectly, is related to the rental of the Vehicle, even after its return. When signing this Rental Agreement, the customer confirms that he has become aware of: a) All contractual conditions, general and particular, and their legal implications; b) Table with the value of the tariffs in force, the applicable deductibles and the small damage repair policy.
3. If this Agreement is signed under a Commercial Agreement entered into between the Lessor and a Company, the identification number of that Agreement must be expressly mentioned, the respective signatory Company being jointly and severally liable with the Lessee for payments of any sums referred to in this Article.
Article 5 – Insurance, Covers and Responsibility
1. The Lessee or the authorized driver of the Vehicle, as set out in article 1 of this contract, participates as insured of a policy of automobile insurance that covers Civil Responsibility towards third parties, in accordance with the laws in force in the country.
2. The Lessee agrees to protect the interests of the Lessor and the Lessor’s insurance company in the event of an accident during the period of this rent as follows:
a) undertakes to participate to the Lessor any accidents, theft, robbery, fire, even if partial, within no more than 24 hours forcing if, simultaneously, within this period, the participating police authorities, any accident in which arise bodily harm, robbery or theft cases and those in which the fault of the other party should be clarified; b) undertakes to mention the circumstances in which the accident occurred, the date, time, location, name and address of the witness, the name and address of the owner and the driver of the third party involved and the registration, tag, insurance company and policy number of such third Vehicle; c) undertakes not to declare, under no circumstances, responsible or guilty of the accident towards other parts.
3. Lessee acknowledges that the Lessor has no responsibility for loss, theft, robbery or damage of any nature relating to objects and/or utensils transported or which are on the Vehicle, including baggage and/or goods, subject to proof to the otherwise.
4. The Lessor reserves the right to pass on to the Lessee all costs incurred in case of non-timely extension, and by agreement of the parties, of the Rental Contract, resulting from an accident and / or theft of the Vehicle and / or accident as a consequence theft of the Vehicle.
.5. If the Lessee has provided the Lessor deliberately false information, in particular relating to their identity, address or driver’s license expiration the Lessor reserves the right to pass on to the Lessee for all costs and damages incurred as a result of such statements, as well as to communicate to the competent authorities.
6. a) The travel assistance service is included in the rental price and covers a maximum radius of 50 (fifty) kilometers from the Lessor’s agency in Lisbon. The cost of travel assistance outside this distance will be borne by the Lessee according to what is charged by the service provider, in the minimum amount of 75.00 € (seventy-five euros) plus 0.35 € (thirty-five cents) per kilometer charged by the service provider. b) The lessee undertakes not to leave the Vehicle until the travel assistance vehicle arrives at the place where it broke down, in order to provide transport to the repairer or to the Lessor’s agency, any of these in Lisbon, under penalty to always be responsible for it. c) By means of an additional payment in addition to the daily rental price, travel assistance is extended to the entire continental national territory and includes travel assistance, namely transporting the vehicle to the nearest workshop, in case it is not possible to solve the problem on site, by: lack of battery, puncture in tire, loss of key (does not include cost of replacing the original key) and wrong fuel supply (does not include the cost of fuel supply and does not include the value of mechanical repair, in case the fuel change has been damaged the engine, which is the responsibility of the lessee). All assistance that has occurred must be in accordance with the provisions of Article 1 of this Agreement.
7. Upon payment of a daily supplement in addition to the daily rental value, a reduction of the maximum deductible / liability established in the contract will apply, strictly for cases of involuntary accident, with or without fault attributed to the lessee, theft and / or theft, being that in the latter case, the correct placement and locking of the padlock supplied is expressly mandatory, namely by obligatorily attaching the vehicle to urban furniture on the public road for that purpose or another that presents the same physical resistance. In the event of theft, the non-presentation of the vehicle key, as well as the padlock key, provided, automatically cancels the deductible reduction established in this contract and the customer is responsible for the maximum deductible amount for the vehicle before applying this reduction. All claims in accordance with the provisions of Article 1 of this Agreement are excluded.
Article 6 – Maintenance and Repair
1. Regular maintenance due to the mechanics of normal use of the Vehicle is the responsibility of the Lessor. In the case of the Vehicle be immobilized, repairs may only be carried out with the prior written agreement of the Lessor and in accordance with the instructions given, unless it is not possible to contact repair assistance services provided by the Lessor.
2. Repairs, after carried out, should have a detailed invoice indicating the parts replaced. Minor repairs (including lamps, fuses, oil replacement) up to the maximum amount of € 20.00 (twenty euros ), are already authorised by the Lessor and shall be delivered the respective invoices on behalf of the Lessor, and obligatorily them bear the tax identification number of the company (VAT number): 513 913 009.
Article 7 – Fuels and Oils
1. Fuels are always the responsibility of the Lessee, who is also responsible for checking the oil level, particularly when carrying out more than 100 (one hundred) kilometres and / or making three or more days of rent. Any expense must be properly proven in order to enable reimbursement according to paragraph 2 of article 6. Invoicing of fuel: the Vehicle is delivered full of fuel (95 unleaded fuel – “Gasolina 95”) and must be returned also full. If the Lessee fails to observe this condition, in addition to paying the missing fuel, recognises the right of the Lessor to charge a refilling rate to cover their expenses for the list value.
2. In case of using a different type of fuel used by the Vehicle, the Lessee is responsible for the costs of the replacement of the fuel, removing and cleaning of the fuel tank, engine tuning and other damage to the Vehicle, without opposition to
their amounts.
Article 8 – Duration of the rental and contracted kilometres
1. The rental starts on time and date of delivery of the Vehicle and lasts until return of the same effective in accordance with article 2, without prejudice to the Lessor can later charge additional charges either directly or indirectly related to the rental, which are only detected after return of the Vehicle allowing the Lessee to be charged in the credit or debit card used for the initial payment, if adopted.
2. If the Vehicle has been hired by an insurance company and having the use of the Vehicle beyond the period authorized by it, the Lessee and/or authorised drivers shall be liable to the Lessor for payment of all amounts arising from the Contract, without the Lessor having any obligation of notice to that responsibility for these payments has been transferred.
3. All and any changes to the terms and Articles of this agreement and which have not been agreed upon in writing, shall be null and void and do not produce any effect. The early check-out does not give the right to return the payment of the rental period missing.
4. The Lessee must go to the Lessor´s agency, in Lisbon, whenever needs to update or extend the rental period. The Lessee or drivers that use the vehicle outside the time limit mentioned in the contract incur in legal and contractual penalties of its responsibility.
5. The parties give the handwritten signature bet digitally or by any means, digital or electronic biometric conclusive force identical to that of a written document, in accordance with the legislation, having the signature held in those terms has the same validity as the handwritten signature.
6. The contracted mileage is that which appears in the advertised and contracted offer, at each moment and in each rental, being the value of the extra kilometer in accordance with what was advertised and contracted.
Article 9 – Countries Excluded
Is prohibited, in all circumstances, the driving, displacement or movement of the Vehicle rented to any other country other than Portugal Mainland.
Article 10 – Personal Data
1. The Lessee consents and agrees to the collection and processing of his personal data by the Lessor or by other competent authority to do so, in accordance with the law of protection of personal data (Law 67/98 of 26 October), in the following terms. 2. Lessee´s data collected under the contract is rendered by the Lessor are indispensable to the contractual relationship between both parties; its omission or inaccuracy are the sole responsibility of the client. 3. Personal data of the Lessee, will be processed and stored electronically in accordance with applicable law and are intended to be used by the Lessor in the context of the contractual relationship with the Lessee, including in the case of contractual non-compliance for non-payment, in a database of defaulting clients, and for the purposes of direct marketing or any other form of market research for the purpose of promotion of their products and services. For this purpose, the Lessor may assign the data to third parties, guaranteeing at all times that this transfer will take place according to the legal requirements, and complying with the security measures that guarantee the confidentiality of the same.
4. In accordance with the applicable legislation is guaranteed to the Lessee, free of charge, the right to access, rectify or update of personal information, either directly or by written request to Rua Almirante Barroso, Nr. 28, C.P. 1000-012, Lisbon as well as the right to object to use for the purposes referred to in paragraph 1 for the purposes of direct marketing or any other form of market research for the purpose of promotion of their products and services, at the time of collection of your data. 5. The Lessee authorizes expressly the Lessor in case that breached its contract by failing to pay, communicate your personal data to the ARAC-Industrial Association of car rental without driver, for inclusion in the database of defaulting clients and subsequent disclosure by companies. 6. The Lessor is required to protect personal data against accidental or unlawful destruction, accidental loss, alteration, unauthorized disclosure or access, in particular where the processing involves the transmission of data over a network, and against all other unlawful forms of processing; These measures shall ensure taking into account the expertise available and the costs arising from its application, an adequate level of security in relation to the risks it presents treatment and the nature of the data to protect.
Article 11 – Applicable Law, Contractual Domicile and Venue
1. The rental agreement is made in accordance with the laws of Portugal and is governed by them. The Vehicle rented under the relevant contract may not leave abroad, without prejudice to the restrictions laid down in article 9, unless with the express written permission given by the Lessor.
2. All notifications to be carried out under the agreement should be sent to the addresses contained in the same that the parties acknowledge must be considered domiciled agreed for all legal purposes, compelling the Lessee to communicate to the other party any change.
3. The parties agree to establish the jurisdiction of the District of Lisbon, Portugal, to resolve any emerging conflict with expressed exclusion of any other.
Article 12 – Competence to address consumer disputes – Lisbon Consumer Conflict Arbitration Center
1. In the event of a consumer dispute, defined in accordance with the provisions of Law no. 144/2015 of 8 September, the consumer may appeal to the alternative dispute resolution body for consumer disputes of Lisbon, in person at Rua dos Douradores, Nº 116 – 2º 1100 – 207 Lisboa, through the telephone nr. + 351218807030, of the e-mail addresses; Director@centroarbitragemlisboa.pt, juridico@centroarbitragemlisboa.pt or through the website www.centroarbitragemlisboa.pt.
2. Without prejudice to the provisions of the legislation, statutes and regulations to which alternative dispute resolution entities are bound, it shall be deemed to have jurisdiction to settle consumer disputes, the consumer dispute resolution Place of conclusion of the contract for the purchase or sale of the good or the rendering of services or alternatively, an alternative specialized competence resolution body, if it exists for the sector in question.
3. If there is no alternative dispute resolution body with jurisdiction at the place of conclusion of the contract or the existing one (s) does not consider itself competent because of its value, the consumer may have recourse to the Center National Information and Arbitration of Consumer Conflicts, located in Lisbon, with the electronic address: cniacc@unl.pt and available at www.arbitragemdeconsumo.org.
This agreement shall be ruled by its own conditions.
B. General Terms and Conditions of Bicycles and Electric Bicycles Rental Contract
This document forms an integral part of the Rental Agreement.
RentRiders – Rentals, Services and Tourism, Unipessoal, Lda RESERVES THE RIGHT TO CHANGE THESE GENERAL CONDITIONS AT ANY TIME AND WITHOUT PRIOR NOTICE.
RentRiders® – Rentals, Services and Tourism, Unipessoal, Lda located at Rua Almirante Barroso Nr. 28, C.P. 1000-012 in Lisbon, with N.I.P.C 509 699 642, hereinafter referred to as “Lessor”, rents to the user, hereinafter referred to as “Customer”, identified in this Rental Agreement, hereinafter referred to as “Contract”, the bicycle with or without auxiliary engine, described therein, hereinafter referred to as “Vehicle”, under the terms and conditions specified below, which the Customer acknowledges and agrees to by signing this document, which he undertakes to observe and respect.
1. The Customer will return the vehicle on the previously agreed date, under the same conditions of use in which it was received, safeguarding its use and natural wear and tear, in the same place where the rental began, unless a different one has been expressly authorized by the Lessor. .
2. Under the terms of the Law, the Customer authorizes, from now on, that the Lessor withdraws the use of the Vehicle at the end of the contract, as well as terminates it based on breach of contractual clauses by the Customer. Any extension of the lease must be previously authorized by the Lessor.
3. The vehicle cannot be used or driven under the following conditions:
a) While the driver is under the influence of alcohol or narcotics; b) In sports events and competitions;
c) To push or tow any vehicle or object;
d) When the capacity or weight allowed by the Vehicle is exceeded; e) In the transport of passengers or goods in exchange for any explicit or implicit compensation; f) Outside the territorial limits of mainland Portugal, without the prior written authorization of the Lessor;
4. Sublease of the rented Vehicle is not allowed, unless expressly authorized by the lessor and under the terms of the Law.
5. The Customer will pay the Lessor, as soon as requested, all amounts corresponding to the cost of the rental stipulated in the Contract, and respective applicable taxes, as well as any other amounts due for breach of the Contract or other responsibilities assumed by the Customer.
6. The Customer will be responsible for: a) All expenses related to parking; b) All fines, fines and any and all infractions inherent to the use of the Vehicle; c) Damage caused to the Vehicle resulting from willful or negligent driving and the abandonment of the Vehicle; d) Vehicle repair costs due to impact, collision and/or overturning; e) The total cost of the Vehicle itself, indicated in the particular conditions, in case of loss, theft or robbery; f) Failure to submit to the police authorities the documentation relating to the Vehicle.
7. The Renter exempts the Lessor, as well as its agents or employees from any liability for loss or damage to its property or to any other person, left or carried in the Vehicle, received or kept by the Lessor, at any time before, during or after the rental agreement.
8. The Lessor does not accept any responsibility for delays or damages caused by breakdowns or accidents, although it uses all precautions and best efforts to avoid such events.
9. If contracted, the Vehicle is covered by a Civil Liability insurance policy in the maximum amount prescribed by Law, or another policy if contracted. In the event of an accident, the Customer undertakes to report the claim to the Lessor within a maximum period of 24 hours and to complete the “Friendly Declaration of Automobile Accident” which will be sent to the Lessor within a maximum period of 5 days. The Customer and/or Driver undertake not to make statements in which they consider themselves at fault for the accident.
10. In the case of vehicle rental, the Client is aware that the Vehicle can only be driven by himself, or by others, as long as they are duly identified in this contract, and in accordance with the provisions of point 3.
11. In Passenger Cars, the Customer will be responsible if and when transporting goods.
12. The non-return, for whatever reason, of any documents inherent to the Vehicle, as well as one or more vehicle accessories, will incur the Customer’s responsibility. a) The Client undertakes to carry the rental contract with him at all times.
13. In the event that the Customer wants to bring the vehicle back in advance, and consequently bring forward the end of the rental contract, this will not give rise to any refund in cash and/or in kind.
14. In the event of a dispute between the Lessor and the Customer, both are subject to and accept the jurisdiction of the Courts of Lisbon, expressly waiving any other.
The Client must confirm that he accepts debits from his credit or debit card used for the initial payment, which are directly or indirectly related to the rental of the vehicle, even after returning the vehicle. Upon signing the Rental Agreement, you must confirm that you are aware of all the contractual conditions and implications, the table with the value of the rates in force, the applicable deductibles and the policy for repairing small damages.
The client must confirm acceptance of debits on credit card, or debit on the card used for payment, which directly or indirectly relate to the rental of the vehicle, even after its return. Upon signing the rental agreement must confirm that took note of the price table in use, applicable deductibles, as well as the repair of minor damage.
This agreement shall be ruled by its own conditions.
C. Booking, Cancellation, Check-in, Check-out Pick-up and Delivery Policy
When booking, 20% of the total rental amount must be paid. The reservation can be made directly by the customer through our “online store” based on our website at www.rentriders.pt. Only those reservations that are preceded by the respective payment, and good receipt, of 20% of the total value of the reservation will be considered as effective. Reservations made in the “online store”, with less than 24 hours in advance of the start of the rental, may or may not be accepted depending on whether or not there is availability in the desired category.
RentRiders, Unipessoal Lda. Receives reservation requests through via its “online” store, headquartered on its website at www.rentriders.pt, processing them, at most, 24 hours after the computer registration of the same. If there is no availability due to reasons beyond the control of RentRiders Unipessoal Lda. It will give the customer a note of this in the shortest possible time and will immediately return the amount delivered at the time of booking by the same means, or another one considered as convenient by the parties.
1. Booking Cancellations and Pre-Payment´s Penalty:
- Up to 60 days before there is no penalty except for the Processing Fee Commission;
- From 59 to 0 days before – Penalty 100 % of the deposit.
2. Failure to appear at the Check-in / No Show:
- Does not entitle the return of the deposit. For payments under 100%, the rental and deposit is totally lost if no show 2h after check- in time.
3. Early return/check-out:
- It does not give the right to return the payment of the rental period not used.
4. Payment for no-show at the end of the contracted rental period (Check-out). Hourly rate (23% VAT included):
CAT. A – 8,00€ ; CAT. B – 10,00€; CAT.C/C1 – 12,00€; CAT.D1/D2 – 14,00€; CAT. F – 25,00€; CAT. G – 25,00€; CAT. WSC – 8,00€; CAT. WSR – 12,00€; CAT. WSE – 15,00€
D. Additional Services and Minor Damage Policy
1. Handing over the keys / Opening the scooter and motorcycle trunk:
- From 0 to 5 Km´s – 20,00€;
- From 5 to 10 Km´s – 35,00€;
- From 10 to 20 Km´s – €50.00;
- From 20 to 50 Km´s – €100.00;
- More than 50 Km´s – 150.00€ + 0.75€/Km.
2. Transport and repair in workshop by bad fuel:
- 170.00€.
3. Assistance within a radius of more than 50 km Travel for categories A, B and C/C1:
- 150.00€.
4. Administrative processes with processing fines, missing toll payment, etc.;
- 18.45€ / Process.
5. Missing fuel and fuel replenishment service:
- 10.00€ + Missing fuel (amount charged per liter in the quotation on that date).
6. Check-in and Check-out outside the opening hours posted at the agency:
- 30.00€ / Contract.
7. Minor scratches and damage up to 2.5 cm wide:
- 35.00€ / Each minor risk or damage.
8. Minor scratches and damages greater than 2.5 cm wide:
- Subject to budget.
VAT at the legal rate in force is included in all prices shown.
E. Competence to Settle Consumer Disputes
1. In the event of a consumer dispute, defined in accordance with the provisions of Law no. 144/2015 of 8 September, the consumer may appeal to the alternative dispute resolution body for consumer disputes of Lisbon, in person at Rua dos Douradores, Nº 116 – 2º 1100 – 207 Lisboa, through the telephone nr. + 351218807030, of the e-mail addresses; Director@centroarbitragemlisboa.pt, juridico@centroarbitragemlisboa.pt or through the website www.centroarbitragemlisboa.pt.
2. Without prejudice to the provisions of the legislation, statutes and regulations to which alternative dispute resolution entities are bound, it shall be deemed to have jurisdiction to settle consumer disputes, the consumer dispute resolution Place of conclusion of the contract for the purchase or sale of the good or the rendering of services or alternatively, an alternative specialized competence resolution body, if it exists for the sector in question.
3. If there is no alternative dispute resolution body with jurisdiction at the place of conclusion of the contract or the existing one (s) does not consider itself competent because of its value, the consumer may have recourse to the Center National Information and Arbitration of Consumer Conflicts, located in Lisbon, with the electronic address: cniacc@unl.pt and available at www.arbitragemdeconsumo.org.